Front Office & Receptionist Operations
80 hours · 2-hour sessions · ~14 weeks · Evening & weekend optionsOverview
Trainees work a simulated front desk and hotel PMS system, covering everything from phone etiquette to full hotel guest-cycle operations and conflict resolution.
Who this is for
Beginners seeking a receptionist/front-desk career, or professionals moving into hospitality or corporate office roles.
Duration & schedule
80 hours · 2-hour sessions · ~14 weeks · Evening & weekend options
Curriculum by level
Foundational (24 hrs)
Professionalism & first impressions
Phone etiquette
Visitor management
Office administration
Hotel Operations (32 hrs)
Guest cycle overview
Reservations & PMS simulation
Check-in/out
Upselling
Night audit basics
Professional Admin (24 hrs)
Guest psychology
Conflict resolution
Interdepartmental coordination
Event coordination
Capstone simulation
Facilities & equipment
Mock reception desk with simulated hotel PMS
Multi-line phone system
Professional office equipment
Interested in this course?
We'll send full details — schedule, facility access, and next intake dates.